Yesterday, when driving down the road, I noticed two BT Openworld engineers ‘fixing’ the phone/fibre exchange box, I joked to my wife maybe they are making the line faster.
Upon returning home the infinity broadband was working fine and then all of a sudden it stopped. We figured that the engineers must be working on it and it would be back again soon. Alas it wasn’t, so we asked our neighbours if if they were having any problems they said they weren’t, but last week the engineers had managed to disconnect their line by mistake.
So two very elderly people were without a phone for over 4 days. We then phoned BT they told us that yes the line was damaged and if it was our faulty we have to pay £3 billion or some high figure and that the engineer couldn’t come out for six days.
Now the Rant really starts...
Six days to fix what is now an essential service is BS. Essential? I hear you question, yes essential I confirm. Over the past 10 years, more and more of our life as become online until virtually everything we do requires an effective fast internet service. People get their News, music, entertainment, conduct business, create and shop online, I do all of these things and I pay good money to have the fastest connections I can afford. If the service goes down I am basically dead in the water until the service comes back up. Yes I can connect to the net in other ways but they are much slower and more importantly not very safe.
Many people who do not use the internet would say I am just being stupid and I should just shut up and wait, but I do not agree. All of big business including the government have shaped our world towards one that needs an internet connection and so I maintain it is as important as all the other services that come to my home. In fact if I am without water I can buy some bottled stuff or poop in the garden LOL, but if I have no internet I am shite out of luck.
Don’t talk to me about cut backs...
When anyone complains about services the usual answers and it has been that way as long as I can remember is oh there is ‘cut backs’. This does not wash with me especially when it comes to telecom services. BT makes millions every year. They force us to use overseas phone centres so they can make even more. If there is a way for them to charge us they will. If they can afford to spend millions on advertising then they can afford to pay for an effective fast response engineer crew working 24/7 solving issues in no more than 24 hours from being logged.
BT would claim that the engineers are not controlled by them, but any person with half a brain knows that this is just a technicality of paperwork made to have the appearance that our telecom service is not a mass cartel.
Do not suffer in silence...
If your internet goes out or you live in one of England's many broadband black spots, the only thing you can do is complain often and loudly on every media service you can get access to. Also get everyone you know echoing your thoughts across the social networking stratosphere until your service provider is embarrassed into getting their finger out and helping you.
Superfast Broadband for All
Forget super fast train lines, if this government and past governments had half a brain they would have fitted a superfast broadband the length and breadth of this once great nation. In doing so many more people could work and shop from home, so ease congestion on the roads not to mention reduce pollution. If we are to remain an effective country in this modern age: Virgin, BT, Vodaphone and whomever else makes money from us for internet should invest every penny they have to making this countries telecom service the best, fastest and safest in the world and it should be done by yesterday. Technology is very important to the look and feel of this country and to how other nations see our place in the world.
So spend some money technogarchs and while you are at it get my internet looked at quicker that six days...
So end todays rant of a man name Voss!
FOLLOW UP …….Fixed in 24 hours
Ok so I was given a repair dated of the 26th March and at about 11am today (20th March) a engineer turned up and fixed the line the fault was at the box as I had thought.
As to if the speedy repair was just normal Openworld efficiency, or because of my tweets and online venting I'll leave you to decide either way I’m grateful for the fast and effective service. The thread of this blog still stands as I was given a six day repair date and others in my street have had to wait at least four days.